What to know about ClaimFinder

BPAS Claim Finder is a secure portal that gathers your Explanation of Benefits (EOBs) from your medical, dental, and vision carriers. It automatically sends your EOBs to us for processing under your BPAS FSA, HRA, or VEBA HRA.

Login to your insurance carrier websites and retrieve your respective credentials for each one (user ID/password). Watch your email for a message from Easyenrollment with “ClaimFinder” as the subject line. Open the email and follow the link to complete the online registration steps.

Claims documentation can be difficult to understand and time-consuming to submit all the necessary information. With a quick registration process, BPAS ClaimFinder will automatically connect with your insurance carriers daily to find any new EOBs and substantiate the expense on your behalf any time you pay with your benefit debit card. It’s that easy.

When you open the email link (see above), only your company’s participating insurance carriers will show. Just click on each and add the respective credentials. You may also use the search feature to find other carriers.

Getting Started

ClaimFinder is a secure spot for all your Explanation of Benefits (EOBs). It may eliminate or reduce the paperwork needed for verifying debit card payments and reimbursements.

  1. Watch for an email with the subject line of “ClaimFinder”. The email address it comes from typically ends with @easyenrollment.net.
  2. Before following the steps in the email, have your insurance provider sign-in credentials (user ID & password) at your fingertips. If you’re planning on including dependents, have their credentials ready also.
  3. Open the email from ClaimFinder and complete the online registration steps.
  4. The carriers tied to your employer are automatically included. Select the logo for the provider you want to use and add the login credentials for that provider. Select the checkboxes that indicate that you have reviewed the Terms of Use and that you acknowledge claims will be automatically sent to BPAS.
  5. That’s it! We’ll take care of the rest. Every time a carrier issues an EOB, we’ll retrieve the information automatically.

Check the email address on file under your BPAS account. It’s the email address we sent the registration link. The email comes from @easyenrollment.net and has a subject line of “ClaimFinder.” Be sure to check your Spam Folder and/or Spam Filter as well. If you still cannot locate the email, contact the BPAS Participant Services Center.

Be sure you’re using a link that was sent directly to you. As the links are unique to each person, a link forwarded to you from another employee would not be valid. Please note, the registration link expires after 60 days. If you need a new registration link, contact the BPAS Participant Services Center.

For the best connection experience, we recommend using Chrome, Firefox or the latest version of Internet Explorer. Be sure you have enabled your browser to accept cookies.

Adding Dependents

Yes! You may add information to BPAS ClaimFinder so your dependent claims data will also be retrieved. Just use the search feature to find their carrier(s) and follow the steps above to add the credentials.

If your dependent has a separate log in for their insurance benefits, they may have changed their user id or password. Or, you may not have access to your dependents EOBs due to HIPAA regulations. Check with your carrier for their policy regarding HIPAA releases. Your dependent may need to establish their own ClaimFinder account.

Adding Providers

Insurance carriers that are tied to the employer are given as an option for you so you don’t have to search. However, you are able to add additional carriers by using the search field.

If the insurance providers are in ClaimFinder, you can still add them! Just click the button to add a carrier login, then select the carrier in the dropdown menu and go from there.

ClaimFinder connects to over 100 insurance carriers, including medical, dental and vision providers. However, keep in mind, that not all carriers may be participating at this time. Check back periodically for additional providers.

Typically, self-insured plans are not connected to ClaimFinder.

The login credentials you use for ClaimFinder are the same user ID and password you use for your insurance carrier. If you have not established an online account for your carrier yet, be sure to complete that step first.

You will receive an email regarding invalid credentials. The email will provide a link to update your username and password.

There may be a few reasons for this issue:

  • If you have updated your login credentials for your insurance provider, please update them in ClaimFinder as well.
  • Please be sure that your internet browser is up to date. We recommend using Chrome, Firefox or the latest version of Internet Explorer.
  • Enable your browser to accept cookies.

If you are still having difficulties, please contact the BPAS Participant Service Center.